Legal notice
Iberostar Hotels & Resorts. Legal note.
I. LSSI INFORMATION
The website www.iberostar.com is the property of Iberostar HOTELES Y APARTAMENTOS S.L. commercial entity incorporated under Spanish law, with registered office at C/ General Riera, 154, 07010 Palma de Mallorca, and C.I.F. B-28.049.344, registered in the Mercantile Registry of Mallorca in Volume 1687, Folio 59, page number PM-5191, 1st Entry.
The portal-interactiv.com reservation platform, accessible from the iberostar.com website, is operated by the entity PORTAL INTERACTIV, S.L. Sole proprietorship, with registered office at C/ General Riera, 154, 07010 Palma de Mallorca, and C.I.F B38803953, registered in the Mercantile Registry of Mallorca, volume 2699, page 120, sheet PM-80935, Wholesale Group Travel Agency- Retailer who holds the Title-License with Identification Code AVBAL/718, granted by the Department of Tourism of the Balearic Government in accordance with the provisions of the Travel Agency Regulations of said Autonomous Community and other applicable regulations.
In addition to the aforementioned registered offices, the following Email Address is made available to users where you can direct your requests, questions or claims: callcenter@iberostar.com
II. PRIVACY
There are functionalities of the web and of this APP that may involve the processing of personal data. In particular, the functionality of the Chat -whose purpose is to attend to your queries and requests- and Claims and Complaints -whose purpose is to attend to any incidents or complaints you may have during your stay-, may involve the processing of personal data. that it facilitates us; In the event that you attach a document or image, the APP will request permission to access the Gallery and/or Camera of your device. Your data will be treated in accordance with the provisions of current regulations and with what is indicated in the Privacy Policy that you can consult here. (insert link)
III. TERMS OF USE
These general conditions of use regulate the access and use of the various contents and services included or accessible through the website www.iberostar.com and the booking platform portal-interactiv.com (hereinafter, the Website or the Web).
Through the Website, information on stays in hotels belonging to the Iberostar Group is made available to the user, finding information about the availability of rooms, rates, search for hotels by geographic location and location of hotels according to rates.
These general conditions must be understood without prejudice to the particular reservation conditions contained in the Website.
By the mere use of the Website you acquire the status of user thereof. The use of the Website and any of its services means your acceptance as a user, without reservations of any kind, of each and every one of these general conditions as well as the particular conditions that, where appropriate, govern the use. of the Website or the services linked to it.
The owners of the Website may, at any time and without prior notice, modify the presentation and configuration of the Website, as well as these general conditions, and introduce new conditions of use. Said modifications will be published on the Website so that the user can know them before proceeding with their use. The use of the Website once the general conditions have been modified will mean the acceptance of said user of the general conditions thus modified.
User obligations
By using the Website, the user declares that they are over eighteen years of age. To use the Website, minors must first obtain permission from their parents, guardians or legal representatives, who will be held responsible for all acts carried out by minors under their care.
The user undertakes, in general, to use the Website as well as the services linked to it diligently, in accordance with the law, morality, public order and the provisions of these general conditions and in the particular ones that are application, and must also refrain from using them in any way that may impede the normal operation and enjoyment by users of the Website and the services linked to it, or that could injure or cause damage to the assets and rights of the owners of the Website, its suppliers, users or, in general, any third party.
More specifically, but without this list limiting the general scope of the obligation set forth in the preceding paragraphs, the user agrees, when using the Website and the services linked to it, to:
(a) Not introduce, store or disseminate through the Website or through any of the services linked to it any computer program, data, virus, code, or any other instrument or electronic device that is likely to cause damage to the Site Web, in any of the services linked to it or in any equipment, systems or networks of the owners of the Website, of any user, of its suppliers or in general of any third party, or that is otherwise capable of causing any type of alteration or impede its normal operation.
(b) Not to use false identities, or impersonate the identity of others in the use of the Website or any of the services linked to it, including the use, where appropriate, of third-party passwords or access codes or in any other way.
(c) Not hide or falsify in any way the origin of email messages, not intercept, delete or modify the email messages of other users, or send mass mail messages.
(d) Not to destroy, alter, disable or damage the data, information, programs or electronic documents of the owners of the Website, its suppliers or third parties.
(e) Not to use the contents and in particular the information obtained through the Website to send advertising, send messages for sales purposes or for any other commercial purpose, or to collect or store personal data of third parties.
(f) Not introduce or disseminate any information that is defamatory, insulting, obscene, threatening, xenophobic, incites violence, incites discrimination based on sex, race, ideology or religion or that in any way violates the morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and, in general, current regulations.
In the event that any user considers that there are facts or circumstances that reveal the illegal nature of the use of any content and/or the performance of any activity on the Website or accessible through it, they must send a notification to the Website owners by sending an e-mail to callcenter@iberostar.com
On the Website, users can find a guide to its options.
Intellectual and industrial property
The user acknowledges that all the elements of the Website and each of the services provided through it, the information and materials contained therein, the structure, selection, arrangement and presentation of its contents and the computer programs used in related to it are protected by intellectual and industrial property rights of the owners of the Website or third parties, as appropriate.
Unless authorized by the owners of the Website or, where appropriate, by third-party holders of the corresponding rights, or unless this is legally permitted, the user may not reproduce, transform, modify, disassemble, reverse engineer, distribute , rent, lend, make available or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. In no case will it be understood that any license is granted or that said rights are waived, transferred, transferred, in whole or in part, nor is any right or expectation of right conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication on said contents without the prior express authorization of the Portal or the corresponding owners.
The user must use the materials, elements and information accessed through the use of the Website and each of the corresponding services solely for their own needs, forcing themselves not to directly or indirectly carry out commercial exploitation or the services or the materials, elements and information obtained through them.
The user must refrain from deleting the identifying signs of the intellectual, industrial or any other property rights of the owners of the Website or of third parties that appear on the Website and in each of the various services offered through it. Likewise, the user must refrain from evading or manipulating any technical devices established by the owners of the Website or by third parties, whether on the Website, in any of the services or in any of the materials, elements or information obtained through the itself, for the protection of their rights.
passwords
Registered users must maintain under their sole responsibility the passwords to access restricted access content in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user.
Exclusion of guarantees
The owners of the Website undertake to carry out all the necessary efforts to guarantee the availability and continuity of the Website as well as the services linked to it. However, the owners of the Website cannot guarantee that the Website and the services linked to it function correctly at all times, that the user can access them and use them quickly, uninterruptedly and free of errors. In the same way, the owners of the Website do not grant any guarantee regarding the suitability and content of the Website or any of the services linked to it for the satisfaction of the specific needs of the user.
The owners of the Website will act diligently in accordance with the general uses accepted in the sector to avoid the presence on the Website or in any of the services linked to it of viruses or other harmful elements that could cause alterations in the user's computer system, in your electronic documents or in your files, but cannot guarantee the absence of such elements, and is not responsible for any damages that this may cause.
The owners of the Website do not control, nor endorse, nor guarantee the accuracy, quality, veracity, reliability or suitability of the information and services provided or provided by third parties through the Website. Similarly, they do not control and do not guarantee the absence of viruses or other harmful elements in the content or services provided or provided by third parties through the Website.
The owners of the Website do not guarantee the technical availability, quality, reliability, accuracy or veracity of the contents and services available on sites belonging to or managed by third parties that the user can access through technical link devices ("links") from the Website. The owners of the Website do not control the content of said Websites nor do they offer or market the products and services available on the websites thus linked, nor do they consequently assume any responsibility for them.
The use of the Website is carried out at the user's own risk, therefore the owners of the Website are not responsible for possible damages derived from interference, interruptions, computer viruses, telephone faults or telephone disconnections caused by causes beyond their control; of delays or blockages in the use of this electronic system caused by deficiencies or overloads in its data processing center, telephone lines, in the Internet system or in other electrical systems; nor of any other alteration that may occur in the Software or Hardware of the users.
Similarly, the owners of the Website will not be liable for damages caused by third parties through illegitimate interference beyond their control. Nor will they be liable for damages caused by the use or misuse of the content of the Website or for the consequences that may arise from errors, defects or omissions in the content provided by third parties that may appear on it, being a third party for these purposes. the chosen hotel.
Resolution
Without prejudice to the liability for damages that may arise, the owners of the Website may, immediately and without prior notice, terminate and terminate their relationship with the user, interrupting their access to the Website or its corresponding services, if it detects a use of them or of any of the services linked to them contrary to the general or particular conditions that are applicable.
The user will be liable for damages of any nature that the owners of the Website or any of its subsidiaries may suffer directly or indirectly, as a result of breaching any of the obligations derived from the general or particular conditions in relation to the use of the website. Website or any of the services linked to it. Likewise, the user will keep the owners of the Website harmless against any sanction, claim or demand that may be filed by a third party, including any public bodies, against the owners of the Website, their employees or agents as a result of the violation of any rights of third parties by said user through the use of the Website or the services linked to it in a manner contrary to the provisions of the general or particular conditions that may be applicable.
Governing Law and Jurisdiction
These general conditions are governed by Spanish law. The owners of the Website and the user, expressly waiving any other jurisdiction, submit to the Courts and Tribunals of the user's domicile for any dispute that may arise from the use of the Website or the services linked to it.
In the event that the user is domiciled outside of Spain, the owners of the Website and the user submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of the city of Adeje, Tenerife (Spain).